Dental Insurance Verification Services
Know Exactly What's Covered Before the Patient Sits Down
We log into your practice management software, verify every patient's benefits 2 days in advance, and import the information directly into your database — so your team is always prepared.
Why Insurance Verification Matters
Calling insurance companies while a patient is in the chair is one of the biggest time-wasters in a dental practice. Incorrect or missing benefit information leads to claim denials, patient billing disputes, and lost revenue — and it puts unnecessary pressure on your front desk team.
At Acceptus, we work directly inside your practice management software. We log in, pull your upcoming schedule, and verify each patient's insurance benefits 2 days before their appointment. Once verified, we import all of that information directly into the patient's record in your database — no extra steps for your team, no data to transfer, no follow-up needed.
We also provide same-day breakdowns for any patients added last minute or walk-ins. And because we function as a true extension of your team, we're available via chat throughout the day — so your front desk can reach us instantly with questions, coverage clarifications, or anything that comes up between appointments.
What's In the Report
A Complete Breakdown Tailored to Your Office
Every verification report is built around what your specific practice needs to know. We customize the breakdown to match how your office works — so your team gets exactly the information they need, in the format they can use.
Eligibility & Active Coverage
We confirm the patient's plan is active, the effective date, and whether the policy is in-network or out-of-network with your practice.
Annual Maximum
We verify the plan's annual maximum benefit and how much of it has already been used for the current benefit year — so you know exactly how much coverage remains.
Deductible Status
We confirm the individual and family deductible amounts, whether they've been met, and how much is remaining — broken out for both in-network and out-of-network.
Coverage Percentages by Category
We document the exact reimbursement percentages for preventive, basic, and major services — including any differences between in-network and out-of-network rates.
Waiting Periods
We identify any waiting periods that apply to specific procedure categories so your team can set accurate patient expectations before treatment begins.
Frequency Limitations
We check how often procedures like exams, cleanings, X-rays, and fluoride are covered — and flag any limitations that could affect the patient's current visit.
Missing Tooth Clause
We note whether the plan includes a missing tooth clause that could affect coverage for implants, bridges, or dentures on teeth extracted before the policy effective date.
Coordination of Benefits
For patients with dual coverage, we identify the primary and secondary carriers and document how benefits coordinate so claims are submitted in the correct order.
Predetermination Requirements
We flag any procedures that require a predetermination or pre-authorization before treatment so you can get approval in advance and avoid surprise denials.
Orthodontic Benefits
Where applicable, we verify orthodontic lifetime maximums, age limits, coverage percentages, and whether the benefit applies to the current treatment plan.
How It Works
Our Verification Process
We Log Into Your Software
We access your practice management software directly — no schedule exports, no spreadsheets. We work inside your system the same way your team does.
We Verify Benefits 2 Days Prior
For every patient on the upcoming schedule, we contact the insurance carrier or use their portal to pull a complete benefit breakdown — 2 days before the appointment.
We Import Directly Into Your Database
All verified benefit information is entered directly into each patient's record in your practice management software — ready for your team to reference at check-in or during treatment planning.
Same-Day Breakdowns & Team Chat Support
For last-minute adds or walk-ins, we provide same-day verifications. We're also available via chat throughout the day as an extension of your team — ready to answer coverage questions the moment they come up.
Stop Wasting Time on Hold with Insurance Companies
Let Acceptus handle every verification so your team can focus on patient care. Contact us for a custom pricing quote.